Refund policy

RETURNS
For returns or refunds please contact us directly via email hello@noornoir.com.
NOORNOIR will accept items for exchange or store credit within 30 days of receiving shipment, less shipping costs. Item(s) must be returned in new and original condition. Exchanges will be subject to shipping charges. All items purchased on sale or with a promo code are final sale and non-returnable. Made-to-order items are made specifically for the customer who orders it and are final sale. Custom orders are not eligible for returns or exchanges. Items received as gifts may be exchanged for another item of equal value. Unless the item is damaged, we do not cover any shipping costs.

We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further information.

A Return Authorization # MUST be obtained before returning any item(s). To receive your RA #, please forward the email receipt you received after your purchase to hello@noornoir.com. Once your return package is received by our office, please allow 15 days for your refund to be issued.

For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. NOORNOIR is not responsible for items damaged or lost in transit.

Please make sure the RA# is written clearly on the outside of the package or on a note inside the return package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

DAMAGED ITEMS
If your jewelry item arrives damaged please reach out to our customer service team at hello@noornoir.com. Please include a photo of the damage in your email. We are happy to replace the damaged item at no cost to you. If the damaged item is no longer in stock we can replace it with an item of similar value or store credit of the same amount.

PACKAGES DAMAGED IN TRANSIT
We are not responsible for packages damaged by the carrier in transit. We do our best to ensure that your package is shipped in sturdy and reliable packaging (all jewelry items are placed in a kraft paper box and then placed in a padded envelope mailer). Customer satisfaction is a priority for us so if your package does arrive damaged please email us at hello@noornoir.com with a photo of the damage so we can do our best to make the situation right.

Still have questions? Send us an email at hello@noornoir.com.